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Professor Suzanne Mason

Professor Suzanne Mason

Professor of Emergency Medicine,
Centre for Urgent and Emergency Care Research, University of Sheffield

  • Reflecting on the national recommendations outlined in the Ambulance Response Programme (ARP) 2018 review
  • Exploring the strategies used to improve delivery of high-quality care and support operational efficiency and performance through the introduction of additional triage time and revision of call categories
  • Introducing standardised call handling scripts across all services to help manage patient expectations and reduce volumes of repeat callers