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Diane Baynham

Head of Service Design, Digital Urgent and Emergency Care - NHS X

Diane is currently NHSX’s Head of Service Design across Urgent and Emergency Care.  Responsible for leading the delivery of key digital technology and services that will support the transformation of urgent and emergency care and worked as part of the Covid response to deploy technologies to support patient care during the pandemic including NHS111 online assessments and the Isolation note service. 

Prior to joining NHS England, Diane has driven improvements through innovation within a number of organisations; working with South Central Ambulance Service to develop their services and creating the NHS111 service model nationally. Throughout her career Diane has held senior operational leadership roles within a number of high profile services including the National Pandemic Flu Service and NHS Direct