Session Title
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Deborah Thompson, Director, NHS Elect (CONFIRMED)

  • Analysing the impact of The NHS Long-Term Plan on urgent and emergency care and how it links to NHS England’s Urgent and Emergency Care Review
  • Outlining how Integrated Care Systems will be integral to the delivery of the NHS Long Term Plan with ICSs covering the whole country by 2021, including the impact this will have on A&E and emergency care services
  • Sharing insights  and updates on The Emergency Care Improvement Programme (ECIP) which offers intensive practical help and support to 40 urgent and emergency care systems across England leading to safer, faster and better care for patients
  • Highlighting how the NHS will support collaboration across the Trust and with CCGs to formulate holistic community care plans, which support self-care and community-based provision to reduce hospital admissions
  • Supporting patient navigation of the optimal service channel through a single multidisciplinary Clinical Assessment Service (CAS)

Elizabeth Sargeant OBE, Clinical Lead for Integration of Health and Social Care - Emergency Care Improvement Programme, NHS England (CONFIRMED)

  • Outlining NHSX’s plan to ensure high-quality interoperability standards to improve medication management and safer care across urgent and emergency care boundaries
  • Examining the challenges of integrating services such as e-RS across urgent and emergency care
  • Highlighting the next steps for NHSX in continuing to develop best practice for NHS technology, digital and data, including data sharing and transparency in setting standards

Radhika Rangaraju, Head of Integration NHSX (CONFIRMED)

  • Examining how the partnership will provide a joined up service for patients to access GP, mental health and A&E services in one key location
  • Outlining the beneficial impact the hub will have on A&E patient flow within the local area, including tackling overcrowding, as the current department designed for 40,000 patients currently services 100,000
  • Understanding how the new care hub will allow patients to be diverted to primary care through the primary care zones, ensuring they receive appropriate care in the correct place and reducing overcrowding in emergency care departments
  • Sharing guidance on successfully bidding and winning £46 million worth of government funding to establish the Urgent Care Hub

Amanda Sullivan, Accountability Officer, Nottingham and Nottinghamshire CCG (CONFIRMED)

This session will outlining how East Suffolk and North Essex Foundation Trust plan to undertake a major reorganisation to cut emergency department activity by 50% in line with national policy set out in the NHS long-term plan. The new strategy is backed backed by £35m worth of capital funding,

At the heart of this reorganisation is the plan to reduce emergency activity by implementing a referral scheme, meaning that walk-in patients would need to be seen at an urgent treatment centre before being able to access emergency care.


Neill Moloney, Deputy Chief Executive, East Suffolk and North Essex Foundation Trust (CONFIRMED)

  • Outlining the role of the National Ambulance Commissioner Network (NACN) in removing the barriers between commissioners and providers
  • Examining the work across the West Midlands Region to establish the first Integrated Urgent and Emergency Care single contract, including outlining the possible benefits this would have on raising urgent care standards
  • Sharing best practcie guidance on how ambulance services can effectively support the transition towards an integrated urgent and emergency care system

Rachael Ellis, Chair, National Ambulance Commissioner Network (NACN) (CONFIRMED)

  • Outlining the 2016-2021 CQC strategy and where urgent and emergency care sits within it, including a more targeted, responsive and collaborative approach to regulation so more people get high-quality care
  • Maximising inspection impact across urgent and emergency care, such as re-allocating inspections to focus on areas that require improvement
  • Working together to bring about change – how individuals and organisations can use CQC inspections and resources to create momentum for change across A&E and urgent care services
  • Examining where next for hospitals and trusts with the regulation of urgent care and the role of CQC within this

Rebecca Payne, National Professional Advisor on Urgent Primary Care, Care Quality Commission (CQC) (CONFIRMED)

  • Outlining recruitment and retention strategies to address multi-professional workforce challenges across Urgent and Emergency Care
  • Showcasing evidence for multi-professional rotating workforce models – case studies highlighting the success of rotating workforce as a recruitment, retention and wellbeing strategy
  • Discussing how to help improve retention of Speciality and Associate Specialist (SAS) doctors in emergency departments through the SAS Development and Retention Programme Toolkit
  • Highlighting how HEE support the development of urgent and emergency care staff by funding upskilling initiatives across the NHS

Matthew Aiello, National Programme Lead, Urgent and Emergency Care, Health Education England (CONFIRMED)

Hear from and gain insights from leading experts as they debate how technology, such as AI, apps and predictive analysis, can help improve patent flow and safety, as well as reduce the pressure and demand across Urgent and Emergency care departments.

Delegates will have the opportunity to ask questions and discuss how the panel embedded their technology-led projects/trials into their service.

Allison Nation, Associate Director Digital Strategy, Somerset CCG (CONFIRMED)
Ignat Drozdov, Managing Director, Bering Ltd (CONFIRMED)
Dr Marc Farr, Chief Analytical Officer, East Kent Hospitals University NHS Foundation Trust (CONFIRMED)

  • Outlining North West Ambulance Service NHS Trust’s Urgent Care Practitioners pilot scheme, which utilised experienced nurses and paramedics to answer less urgent calls to help reduce the number of unnecessary trips to accident and emergency
  • Examining the role of the Urgent Care Practitioner, which was split between providing telephone triage and advice to the service’s clinical hub and responding to less urgent incidents to provide treatment or referrals.
  • Analysing the journey of the pilot scheme and the next steps of the programme, which saw 12 urgent care practitioners deployed including six nurses  during the pilot phase, and now has expanded to 18 urgent care practitioners – including eight nurses and one paramedic/qualified nurse
  • Highlighting the key benefits of the programme, including reducing tribalism between nursing and paramedic profession, averaging 73% of “see and treat” cases on the spot and averaging 44% of cases resulting in avoiding a hospital visit

Andrew Ormerod, Clinical Lead for Urgent Care Practitioners, North West Ambulance Service NHS Trust (CONFIRMED)

  • Outlining how Croydon Health Services Trust used real-time data to clinically prioritise and expedite the patient journey through the emergency department and improve safety
  • Examining how the trust embedded data into the emergency department, including to identify steps across the patient workflow where delays most consistently happened
  • Partnering with a private sector organisation to utilise an electronic allocation system, enabling doctors to prioritise scan completion and reporting based on clinical urgency, and providing real-time information on delays
  • Understanding the importance of enabling doctors to clinically prioritise the order in which images are completed and reported, to provide transparency across the initiative
  • Highlighting the success of the initiative, which after three months reduced the time to complete imaging in accident and emergency for high priority cases to 38 minutes, a 27 per cent reduction

Dr Nnenna Osuji, Medical Director, Croydon Health Services Trust (CONFIRMED)

*programme subject to change

Deborah Thompson, Director, NHS Elect (CONFIRMED)